Frequently asked questions

Fill in the quote form with your pickup, destination, date and passenger numbers, and we will come back to you with a price. If it is easier, call or message us on WhatsApp instead — some journeys are quicker to talk through than to type out. The more detail you can give us about timings and stops, the more accurate the quote.

Within one working day, and usually much faster during office hours. If your journey is soon, call us rather than waiting on email.

No. A quote is a price we are offering you. The booking exists once we have confirmed it in writing and any deposit has been paid — until that point the vehicle is not held for you. If your date is tight, confirm early.

As early as you can for weddings, school trips and anything in December, when demand is heaviest and the larger coaches go first. At quieter times a few days is often enough. It costs nothing to ask about a date, so ask.

The price covers the vehicle, the driver and fuel. Congestion Charge, ULEZ, ferry crossings, driver accommodation on multi-day trips, and anything bought on your behalf such as tickets or meals are charged separately unless your quotation says otherwise. We set all of this out rather than surprising you with it afterwards.

A deposit confirms a booking, with the balance due before departure. Cancellation charges depend on how much notice you give — the closer to departure, the less chance we have of re-letting the vehicle. The full detail is in our conditions of hire.

Usually it comes down to the vehicle and the driver. A newer coach that meets current emissions standards costs more to run than an older one, and a properly rested driver paid a proper rate costs more than a stretched schedule. A quote that looks unusually cheap is worth asking questions about — the age of the vehicle, whether driver breaks are built in, and what is excluded.

From chauffeur-driven cars for one or two passengers, through 7, 16 and 19-seat minibuses, up to 35, 49, 53 and 55-seat coaches. If your group falls between two sizes we will tell you which way to go, and why.

Up to the vehicle’s licensed capacity, and no more. Standing is not permitted on a coach. Everybody travelling has to be counted — including children, whatever seat they take — because our insurance depends on the number being right.

Some of our vehicles are wheelchair accessible and some are not, so tell us at the time of booking rather than on the day and we will allocate one that works. The same goes for anyone in your party with mobility needs — we would far rather know early than have somebody turned away at the kerb.

Roughly a suitcase and a small bag each on a coach with a luggage hold; less on a minibus, where cases share the passenger space. Tell us in advance if you are carrying skis, instruments, sports kit or a full set of holiday luggage, so we send a vehicle that can actually take it.

It varies by vehicle, and each one lists its own facilities. Across the fleet you will find reclining seats, air conditioning, USB charging, wifi on many vehicles, and a WC on the larger coaches. If a particular facility matters to your journey, ask us to confirm it in writing before you book.

The photographs show our own fleet, and we allocate the vehicle you booked wherever we can. Occasionally — a breakdown, a late-running job — we substitute another vehicle of the same standard or better. We will not quietly downgrade you.

Yes. Our office is open Monday to Friday 7am to 7pm and weekends 8am to 4pm, but vehicles run well outside those hours — early airport runs and late returns from events are routine. Book the journey during office hours and the driver will be there whatever time you need.

Drivers are limited by law on how long they may drive and when they must rest, and we will not breach those rules. Your quote is built around your itinerary with the required breaks included. If you want the option of running late, tell us when booking so we can schedule for it — it is far cheaper to plan for than to fix on the day.

Sometimes, depending on the driver’s remaining hours and whether the vehicle is booked afterwards. Ask the driver early rather than at the last minute, and expect an additional charge. If an overrun is likely, it is better built into the original booking.

Tell the driver as soon as you know. We will do what we can, but the driver’s legal hours still apply and we cannot extend a journey past them. For flights, give us the flight number and we will track it, so a late arrival does not mean a missed pickup.

Soft drinks and sensible snacks are fine. Alcohol needs our agreement in advance, and is not permitted at all on some journeys — most school trips and many sporting fixtures prohibit it by law or by venue rule. Ask when you book and we will tell you where you stand.

Normal use is expected and never charged for. Where a vehicle comes back damaged, or needing more than ordinary cleaning, the cost of putting it right falls to whoever made the booking. We will always show you what we are charging for and why.

Contact us as soon as you notice and we will search the vehicle. Lost property is handled under the Public Service Vehicles (Lost Property) Regulations 1978, and unclaimed items are disposed of after three months. Please do not leave valuables on board.

Heathrow, Gatwick, Stansted, Luton and London City, plus regional airports on request. Our depot is in Feltham, minutes from Heathrow, so early-morning Heathrow runs are something we do constantly rather than occasionally.

Yes. Give us the flight number when you book and we watch it, so the driver arrives when your flight actually lands rather than when it was scheduled to.

Yes. Drivers on school work are DBS checked, and we can support your risk assessment with the vehicle and driver documentation your school needs for its paperwork. Ask and we will send it.

We do not supply them, for insurance reasons. You are welcome to bring your own and fit it to a three-point seatbelt. Tell us how many children are travelling and their ages when you book, so we can advise on the right vehicle.

Yes — ribbons and decoration are arranged on request, and every vehicle turns up cleaned and presented properly. Weddings run to a tight schedule, so tell us the whole day’s movements and we will plan the timings around them rather than the other way round.

We cover the whole of the UK, and we run tours into Europe. Multi-day and continental trips need more planning — driver hours, crossings, overnight accommodation — so give us as much notice as you can and we will build the itinerary with you.

Yes, and it is a lot of what we do — regular school runs, match-day travel for clubs, and corporate accounts with recurring transfers. Regular work can be set up on account rather than paid trip by trip. Get in touch and we will put something sensible together.