EveryDAYS's TRAVEL
Frequently asked Questions
Payment FAQs
You can pay for your booking by following the online booking process. We take various methods of payments: Credit Card, Debit Card and Bank Transfer. If you select to pay by Bank Transfer please select ‘Request invoice’. We currently do not accept AMEX payments.
A agreed deposit is required upon booking and full payment is due 14 days before the date of travel
If you need to change any details on your booking please call our customer support team and we will be happy to change it. We would need you to sign an acceptance form to confirm the changes.
The hirer is responsible to pay a deposit and the full hire cost when due. If you fail to make due payments we are entitled to either terminate the contract or to take legal action to enforce payment.
The price of your hire is calculated based on driving time and fuel used, so if the extra stops result in using more fuel and using extra driving hours then the price will be calculated accordingly.
Extra charges can be added for additional hours and night hires as agreed upon booking.
Service FAQs
Yes, contact us for more information.
Coach Specification FAQs
We provide coaches from the ranges 16 to 55 seats, standard, executive or VIP – we can do it. If you let us know any specific requirements from disabled access to water bottles for guests, we carry out the hard work and source the correct vehicle for you.
Miscellaneous
Yes we do, for further information you can visit our parent company and view the relevant information
If you want to consume food on board, this needs to be agreed prior to travel.
On a private hire vehicle, no animals (other than guide dogs and hearing dogs notified to the company in advance) may be carried on any vehicle without prior written agreement from the company.
We will do everything in our power to get your driver to the correct pick-up point and on time. However if for any reason this does not happen please call our office straight away on +4420 8941 8354 and we will be happy to help.
Everyone on-board the coach is required to have their own seat, we do not allow infants/children to sit on an adult’s lap. We recommend infants and children that would usually require a car seat to use one on the coach. National Express Transport Solutions cannot supply you with a child seat or booster.
Not on-board the coach, please use the luggage hold underneath the vehicle (Your driver will assist you).